• Assisting you with the completion all required paperwork
  
• Making all the follow-up phone calls to the proper representatives on your behalf during scheduled intervals to ensure your case is not forgotten
• In some cases, visiting your local Clerk's office to obtain copies of your satisfied mortgage(s)
  
• Maintain a precise, up-to-date tracker detailing every action item and milestone regarding our services provided to/for you so you'll always have an up-to-the-minute snapshot of what's happening with your case
• Constant contact with you via phone calls, letters and emails so that you're always kept in the loop of what's happening with your case

The first and most important order of business is to notify HUD that you are alive and well and we will help you do just that! You will come to our office and together we will complete the first of only two forms required to get your M.I.P. refund back to you. This form contains your current contact information and specific information regarding the property in question. After completion of this form and prior to us mailing to HUD, you decide how you would like to pay for our services; either 10% upfront or the full 20% upfront.

Immediately after we receive payment, we will mail this initial form to HUD for you using the Delivery Confirmation, Registered Returned Receipt Requested service which allows us to track when your form was received and signed for the HUD representative. Once the representative signs for your form, the Returned Receipt Requested is returned directly to you the property owner. At this point, you begin to have piece of mind knowing that your case is no longer deemed dormant and is now reopened and HUD is working diligently to get your M.I.P refund to you as quickly as possible. One week later we will telephone my contact at HUD to confirm receipt of your form and every week thereafter we will telephone for a status on your application being sent out to you.

Now is the time to get your Satisfaction of Mortgage paperwork in order for the property in question. If you no longer have this paperwork readily available to you, visit your local Clerk's Office and they will print a copy for you for a nominal fee. You'll need to submit this copy with your application.

Within 3 - 4 weeks after receiving the Registered Returned Receipt, you will receive the application from HUD to request your M.I.P refund. Again you will meet at our office and together we will assist you with completion of the application. Prior to us mailing your application to HUD, you must pay the remaining 10% if applicable, and immediately after we receive payment, we will mail your application using the Certified Mail, Registered Returned Receipt Requested service as before, which allows us to track when your application was received and signed for the HUD representative. As before, when the representative signs for your application, the Returned Receipt Requested is returned directly to you the property owner. One week later we will telephone our contact at HUD to confirm receipt of your application and every week thereafter i will telephone for a status on your refund check.

If your application meets with HUD's satisfaction, you should receive your refund check within 4-5 weeks in a worst case scenario. Should HUD have questions regarding your application or require additional documentation, they will contact you directly.  We will continue to work with you on your behalf to get your refund to you as quickly and painlessly as possible.